Privacy Policy:



At The FLEX™ Company, we recognize and respect your privacy. To demonstrate our commitment, we have developed the privacy policy outlined below (“Privacy Policy”). If you have any questions about this Privacy Policy, or the content or practices of our website, we encourage you to contact us.


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal account information, email address, and phone number. We refer to this information as “Order Information.” Take a survey. From time to time, we may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide certain information which may include Personal Information. For example, you may be asked to provide contact information as well as information about your cycle and use of period products. We refer to this information as “Survey Information.” Information you provide about a third party. If you choose to use our referral service to tell a friend about FLEX, we may collect your friend's Personal Information, such as name and email address. We refer to this information as “Referral Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information, Survey Information, and Referral Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also use Device Information for advertising and or retargeting. We use the Survey Information to help provide personalized content (for example, sending targeted emails with information on certain aspects of FLEX usage like leaking or removal). We may also use this information to perform certain actions that users request (for example, pausing or cancelling a subscription) or improve our site and products. We use the Referral Information to automatically send your friend a one-time email inviting them to purchase FLEX. We store your friend’s information in order to send this one-time email and to track the success of our referral program.


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


When you visit, with the help of our third-party authorized agents, we collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website. We do not gather any additional personally identifiable information about you when you visit this site, unless you choose to provide such information to us. We collect certain personally identifiable information when you sign up for our website’s marketing and/or launch. This information may include your name, billing address, phone number, email address, and any other information you voluntarily provide. We may use your information according to the Privacy Policy in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this website. We may use any data that we collect in an anonymized and aggregated format for research and commercial purposes. This information includes what areas our users visit most frequently and what services they access most often. This information helps us develop a better site that is more useful and accessible to you. We may use your email address to contact you to respond to your inquiries, provide updates or newsletters, or to provide information on products or services to you. You can elect not to receive promotional emails from us either by "unsubscribing" to an email you receive or by contacting us as indicated below.


Our goal is to provide you with a safe and convenient online shopping experience. We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. We are not responsible for maintaining the confidentiality of any non-public information that you provide us. Information that you provide us by email is not encrypted. No method of electronic transmission or storage is 100% secure or error free. Therefore, we cannot guarantee absolute security of your information. You should take special care in deciding what information you send to us via email or through the website.


California Civil Code Section 1798.83 permits customers of The Flex™ Company who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. In addition, please feel free to contact us if you have any questions about our Privacy Policy or the information practices of The Flex™ Company. To make such a request, please write to us at the following address: The Flex™ Company Legal Department 1221 Electric Ave Venice, CA


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


This Privacy Policy applies only to your use of our website. Our website may contain links to other web sites not operated or controlled by The Flex™ Company. The policies and procedures we described here do not apply to the Third Party Sites. The links from our website does not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Children under the age of 13 are not permitted to use or access our website at any time or in any manner. If you have reason to believe that a child under the age of 13 has provided any personally identifiable information to us, please contact us, and we will endeavor to delete that information from our databases.


We reserve the right, at our sole discretion, to change, modify, add or remove any portion of or this Privacy Policy, in whole or in part, at any time. Changes to the Privacy Policy will be effective when posted. You agree to review this Privacy Policy periodically to be aware of any changes. Your continued use of after any changes to the Privacy Policy is posted will be considered acceptance of those changes.


Your access to and use of the Services is subject to the Terms of Service at


This Privacy Policy was last updated May 25, 2018.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below: 1221 Electric Ave, Venice, CA, 90291, United States